Privacy policy

of Firstelementsstore.com / Alcochem Hygiene BV concerning: https://www.firstelementsstore.com

About our privacy policy

Alcochem Hygiene BV cares about your privacy. We only process data that we need to (improve) our services and will be careful with the information we collect about you and your use of our services. We will never make your details available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Alcochem Hygiene BV as derived from it. The effective date of validity of these terms and conditions is 06/10/2021, with the publication of a new version, all previous versions will cease to be valid (aimed at our webshop, the Corporate Policy of Alcochem Hygiene also applies to other business units).

This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.

• This concerns data that can be traced back to individuals;
• This only applies to the web shop.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of our privacy policy.

About data processing

Below, you can read how we process your data, where we store it (or have it stored), what security techniques we use and who has access to the data.

Web shop software/ Web hosting

Our shop is developed with software from WooCommerce, we have chosen for our web hosting Intention. Personal data that you make available to us for our services will be shared with this party. Intention has access to your data to offer us (technical) support, they will never use your data for another purpose. On the basis of the agreement we have concluded with them, Intention is obliged to take suitable security measures.

These security measures consist of the application of SSL-encryption and a strong password policy. Regular backups are made to prevent loss of data.

WooCommerce reserves the right to share collected data within its own group to further improve services.

E-mail and mailing lists

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data are stored securely by MailChimp. MailChimp uses cookies and other internet technology to understand whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of services and as part of this process to share information with third parties.

Office 365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data. Office365 has no access to our mailbox and we treat all our email traffic as confidential. See also the privacy statement of Microsoft.

Payment processors

To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties.

All the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data any longer than is permitted by law.

Reviews

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website.

In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review.

WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

When you place an order with us, it is our job to deliver your package to you. We make use of the services of Boekuwzending PostNL/DPD or UPS to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with Boekuwzending PostNL/DPD or UPS. Boekuwzending PostNL/DPD or UPS will only use this data for the performance of the agreement. In the event that Boekuwzending PostNL/DPD or UPS engage subcontractors, Boekuwzending PostNL/DPD or UPS will also make your data available to these parties.

Invoicing and bookkeeping

We use the services of CASHweb/Odoo for our administration and bookkeeping. We share your name, address and place of residence data and details regarding your order. These details are used for the administration of sales invoices. Your personal data is transmitted and stored in a protected manner. CASHweb/Odoo is obliged to secrecy and will treat your data confidentially. CASHweb/Odoo doesn’t use your personal information for other purposes than described above.

External sales channels

We also sell (some of) our products through the Bol.com platform. If you place an order through this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data from loss and unauthorised use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your details for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax investigations

In some cases, Alcochem Hygiene BV may be obliged by law to share your data in connection with governmental tax investigations. In such a case, we will be forced to share your data, but we will do so to the fullest extent permitted by law.

Deadlines

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can avail yourself of them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us.

If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the event of a forgotten request, we administer anonymised data. All copies and transcriptions of data will be sent to you in the machine-readable data format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification

You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.

Right of transferability

You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Alcochem Hygiene BV. If you object, we will immediately cease processing your personal data pending the outcome of your objection. If your objection is justified, we will provide you with copies and/or copies of the data we are processing and we will cease processing the data permanently. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Through our website, cookies from the US company Google are placed as part of the “Analytics" service. We use this service to track and get reports about how visitors use the website.

This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details

Firstelementsstore.com / Alcochem Hygiene BV
van Dijklaan 17m Waalre The Netherlands
Phone: (040) 222-0492 E-mail: support@firstelementsstore.com

Contact person for privacy matters

R. van Lierop – privacy@firstelementsstore.com